Udemy - Journey Mapping To Identify and Fix Customer Pain Points

  • CategoryOther
  • TypeTutorials
  • LanguageEnglish
  • Total size1.2 GB
  • Uploaded Byfreecoursewb
  • Downloads31
  • Last checkedMay. 09th '25
  • Date uploadedMay. 08th '25
  • Seeders 1
  • Leechers22

Infohash : 8FEF08B75218667AC55C8AAC1E7ECC2763F6D90E

Journey Mapping To Identify & Fix Customer Pain Points

https://WebToolTip.com

Published 5/2025
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 1.19 GB | Duration: 0h 48m

Mini Masterclass Series - Volume 2

What you'll learn
Understand Customer Journey Mapping
Map and Analyze End-to-End Journeys
Segment Customers and Create Personas
Spot Pain Points and Find Opportunities
Apply Value Realization Frameworks
Design and Plan High-Impact Interventions
Practice Real-World Application
Visualize the complete customer journey
Map the end-to-end customer journey with clarity and empathy
Identify and prioritize pain points and moments of friction that matter most
Develop targeted interventions that improve customer experience and deliver real business results for both customers and your business
Confidently present and defend your journey and value realization plans

Requirements
No previous experience with journey mapping is required. Whether you’re new to the field or looking to sharpen your expertise, you’ll leave this mini masterclass ready to map, measure, and maximize customer value. Ready to see your business through your customers’ eyes-and turn insight into action? This course is for you!

Files:

[ WebToolTip.com ] Udemy - Journey Mapping To Identify and Fix Customer Pain Points
  • Get Bonus Downloads Here.url (0.2 KB)
    • ~Get Your Files Here ! 1 - Introduction
    • 1 - Course Introduction Video.mp4 (66.7 MB)
    2 - Module 1 Introduction to Customer Journey Mapping
    • 2 - Module 1 Introduction to Customer Journey Mapping.mp4 (125.3 MB)
    • 3 - Module1-Quick-Mapping-Exercise.pdf (117.7 KB)
    • 3 - Top Main Takeaways for Module 1.html (1.8 KB)
    3 - Module 2 Value Realization Fundamentals
    • 4 - Module 2 Value Realization Fundamentals.mp4 (282.5 MB)
    • 5 - Module-2-Value-Link-Workshop.pdf (117.3 KB)
    • 5 - Top Main Takeaways for Module 2.html (1.8 KB)
    4 - Module 3 Customer Segmentation Persona Building
    • 6 - KPI-Tracking-Worksheet.xlsx (10.3 KB)
    • 6 - Module 3 Customer Segmentation Persona Building.mp4 (266.2 MB)
    • 6 - Module-3-Segmentation-and-Persona-Building-Workshop.pdf (125.7 KB)
    • 6 - Persona-Template.xlsx (10.4 KB)
    • 6 - Value-Stream-Map-Template.xlsx (9.9 KB)
    • 7 - Top Main Takeaways for Module 3.html (1.7 KB)
    5 - Module 4 Analyzing Pain Points Opportunities
    • 8 - Module 4 Analyzing Pain Points Opportunities.mp4 (96.0 MB)
    • 8 - Module-4-Activity-Pain-Point-Sprint.pdf (138.8 KB)
    • 8 - Module-4-Example-Value-Realization-Roadmap.pdf (139.2 KB)
    • 9 - Top Main Takeaways for Module 4.html (1.6 KB)
    6 - Module 5 OutcomeBased Planning Measurement
    • 10 - Module 5 OutcomeBased Planning Measurement.mp4 (229.0 MB)
    • 10 - Module-5-Activity-Role-Play-Simulation.pdf (143.2 KB)
    • 11 - Top Main Takeaways for Module 5.html (1.5 KB)
    7 - Course WrapUp Next Steps
    • 12 - KPI-Tracking-Worksheet.xlsx (10.3 KB)
    • 12 - Module 6 Course WrapUp Next Steps.mp4 (151.5 MB)
    • 12 - Persona-Template.xlsx (10.4 KB)
    • 12 - Sample-Case-Studies.pdf (65.5 KB)
    • 12 - Value-Stream-Map-Template.xlsx (9.9 KB)
    • Bonus Resources.txt (0.1 KB)

Code:

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